tkbaj's Privacy Policy
Your personal information is completely safe with us. Learn in detail how data is collected, how it is used, and what your rights are.
This Privacy Policy ("Policy") applies to all users of the tkbaj platform's services. When you use tkbaj's website, mobile services, or other digital channels, you are considered to have voluntarily accepted the terms described below. We place the highest importance on your privacy and are committed to ensuring the security of your information.
If any changes are made to this Policy, we will notify you by posting an announcement on the website. Your continued use of the service will be considered acceptance of the updated Policy.
Data Collection & Use
What Information We Collect
During registration and use of the tkbaj platform, we may collect the following types of information:
- Identity Information: Full name, date of birth, national ID or passport number (for age verification).
- Contact Information: Email address, mobile number.
- Financial Information: Mobile banking account details (bKash, Nagad, Rocket) and necessary bank account details — for transaction processing only.
- Usage Information: Your activity on the platform, game history, login times, and location-related metadata.
- Technical Information: IP address, device type, browser version, cookie data.
We do not collect any unnecessary personal information, and the information collected is used only for specified purposes.
How We Collect Information
tkbaj collects information from various sources:
- Directly Provided Information: Information you provide during account registration, completing transactions, or contacting the support team.
- Automatically Collected Information: When you use our platform, certain information is automatically collected through cookies, pixel tags, or similar technologies.
- Third-Party Verification Services: Trusted service providers may be used to verify age and identity, prevent fraud, and ensure secure transactions through payment gateways.
Purpose of Data Use
The information collected from you is used for the following purposes:
- Account management and identity verification.
- Processing deposits, withdrawals, and other financial transactions.
- Improving the quality of platform services and adding new features.
- Preventing fraud, misuse, and unauthorized access.
- Meeting applicable legal obligations.
- Providing a personalized experience through analysis of your preferences and behavior.
- Sending relevant promotional notifications and offers (with your consent).
Cookie Policy
The tkbaj website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.
- Essential Cookies: Necessary for maintaining login sessions and ensuring security.
- Functional Cookies: Remember your preferences and language settings.
- Analytics Cookies: Collect platform usage statistics that help improve the service.
You can control or disable cookies at any time by changing your browser settings. However, disabling certain essential cookies may limit some functionality of the site.
Data Storage & Security
Data Storage and Security Measures
tkbaj uses industry-standard security technology to protect your information:
- SSL Encryption: All communication between our servers and your device is secured with 256-bit SSL encryption.
- Data Encryption: Sensitive information stored in the database, such as passwords, is stored in encrypted form.
- Access Control: Only authorized personnel have access to your information, and they are bound by strict confidentiality agreements.
- Regular Security Audits: Our systems undergo regular security reviews.
- Firewall Protection: Advanced firewalls and intrusion detection systems remain active at all times.
Your information is retained only for as long as necessary to provide the service or as required to meet legal obligations.
Sharing Information with Third Parties
tkbaj never sells, rents, or commercially transfers your personal information. However, information may be shared with trusted third parties in the following limited circumstances:
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and bank providers to complete transactions.
- Identity Verification Services: Information may be shared with trusted verification organizations to confirm age and identity.
- Legal Obligations: Information may be provided in response to court orders, regulatory authority requests, or lawful demands from law enforcement agencies.
- Fraud Prevention: Relevant information may be shared with relevant authorities to detect and prevent criminal activity.
Third-party service providers only have access to information for specific tasks and are required to comply with our privacy policy.
International Data Transfers
Our servers and service providers may be located in various countries. When your information is transferred to another country, we ensure that:
- The transfer is completed under the necessary contractual safeguards.
- The receiving party uses data protection technology comparable to our standards.
- Transferred information remains within the scope of the terms of this Policy.
Your Rights & Controls
Your Data Rights
As a user of the tkbaj platform, you have the following rights:
- Access: You have the right to know what information we hold about you.
- Correction: If your information is incorrect or incomplete, you can request that it be corrected.
- Deletion: In certain circumstances, you can request that your information be deleted (subject to legal limitations).
- Objection to Processing: You have the right to object to your information being used for specific purposes.
- Portability: You can request to receive your information in a structured format.
- Withdrawal of Consent: Where processing is based on consent, you have the right to withdraw that consent at any time.
To exercise these rights, contact our support team. We will respond to your request within a reasonable time.
Marketing Communications
If you consent to receiving promotional communications from tkbaj, we may send offers, promotions, and updates to your email or mobile. If you wish to stop receiving these communications:
- Click the "Unsubscribe" link in any email.
- Change your communication preferences in your account settings.
- Notify our support team directly.
Even after opting out of marketing communications, essential transaction and account-related notifications will continue to be sent.
Privacy of Minors
tkbaj provides services only to those aged 21 and above. We do not intentionally collect any personal information from anyone under 21. If we become aware that information has been collected from a minor, we will immediately delete that information and close the associated account.
If you believe a minor is using our service, please notify our support team immediately.
Responsibility & Policy Changes
Responsible Gaming and Data Protection
tkbaj places the highest priority on responsible gaming. We may analyze information related to your gaming behavior to identify potentially problematic gaming patterns and provide support where needed. This information is handled with strict confidentiality and is used solely for the benefit of the user.
To learn more about responsible gaming, visit our Responsible Gaming page.
Steps in the Event of a Privacy Breach
In the event of a data breach, we will act promptly:
- Our security team will begin an investigation as soon as a breach is identified.
- Affected users will be notified within a reasonable time by email or other means.
- Necessary technical steps will be taken to minimize the risk of the breach.
- Relevant authorities will be notified where applicable.
Policy Changes and Updates
tkbaj reserves the right to amend this Privacy Policy as needed. For any significant changes:
- A notice will be published on the website before the change takes effect.
- Registered users may be informed of the changes by email.
- The "Effective Date" of the updated Policy will be changed.
If you continue using the platform after a change, the amended Policy is considered accepted. We therefore recommend visiting this page regularly.
Have a Question? We're Here to Help
For any questions about your privacy or data, contact our 24/7 support team.
Contact Us via Live ChatContact Information
For any questions or concerns about this Privacy Policy, your data rights, or data processing, contact tkbaj:
- Email: [email protected]
- Live Chat: Available 24 hours, 7 days a week
- Languages: Support available in Bengali and English
Our privacy team will respond to your request within a reasonable time. Your satisfaction and trust are our highest priority.
For more related information, see our Terms & Conditions and Responsible Gaming pages.